MILLIE WIGS — TERMS OF SERVICE & SALES POLICY

By placing an order with Millie Wigs, making a payment or deposit, accepting delivery of a wig, or submitting a wig for customization or service, the client agrees to the following terms.

1. ALL SALES ARE FINAL

All Millie Wigs purchases are final sale.

Due to the personal, hygienic, and customized nature of wigs and hair products, Millie Wigs does not offer refunds, returns, or cancellations after purchase, except where otherwise required by applicable law.

This applies to ready-to-wear wigs, custom wigs, special orders, customized wigs, and wigs that have been cut, colored, styled, fitted, worn, or otherwise altered.

A change of mind or change in preference regarding color, length, texture, style, density, fit, or appearance does not qualify for a refund.

2. DEPOSITS & PAYMENTS

All deposits are non-refundable.

Once a deposit or payment is made, Millie Wigs may begin sourcing hair, production, customization, or other work relating to the order.

Any remaining balance must be paid according to the agreed payment terms. Millie Wigs may withhold delivery or pickup until payment is made in full.

3. CUSTOM & SPECIAL ORDERS

Custom and special-order wigs are created based on the client’s selected measurements, specifications, color, length, texture, density, and other preferences.

Once production has begun, the order cannot be canceled, refunded, or exchanged.

The client is responsible for providing accurate measurements and information.

Because Millie Wigs uses natural human hair, slight variations in color, texture, wave pattern, density, thickness, and appearance may occur and are not considered defects.

4. THREE-MONTH ADJUSTMENT PERIOD

Millie Wigs wants every client to feel comfortable and confident in their wig.

For three (3) months from the date the client receives the wig, the client may return the wig to Millie Wigs for reasonable changes, adjustments, or customization.

During this three-month period, clients may request changes including:

• Cut or length adjustments
• Styling changes
• Color or tone adjustments
• Hairline adjustments
• Cap or fit adjustments
• Density adjustments
• Other reasonable modifications

These adjustments are intended to perfect the client’s existing wig and do not constitute a return, refund, or exchange for a different wig.

Any requested change is subject to what is technically possible without compromising the quality or integrity of the wig.

If a requested change requires significant additional hair, materials, replacement components, or work beyond a standard adjustment, an additional charge may apply. The client will be informed before any chargeable work is performed.

The three-month adjustment period begins on the date the wig is delivered to or received by the client.

After the three-month period, additional alterations, repairs, or customization may be subject to Millie Wigs’ standard service charges.

All sales remain final. The three-month adjustment period does not create a right to a refund, cancellation, return, or replacement wig.

5. CUSTOMIZATION & ALTERATIONS

Any customization requested by the client, including cutting, coloring, toning, highlighting, layering, thinning, hairline work, cap alterations, baby hairs, or styling, is performed at the client’s request.

Clients are encouraged to communicate all preferences clearly before customization begins.

Once customization has been completed, the wig remains final sale, subject only to the three-month adjustment policy above.

6. CLIENT APPROVAL

Where applicable, clients may be asked to approve aspects of the wig including color, length, fit, styling, or customization.

Approval may be given in person, verbally, through WhatsApp, text message, email, photographs, or video.

Changes requested after approval may still be made during the three-month adjustment period where reasonably possible.

7. READY-TO-WEAR WIGS

Ready-to-wear wigs are sold in their presented condition unless otherwise agreed.

Clients should review the wig’s color, length, texture, fit, construction, and appearance before approving customization.

Ready-to-wear purchases remain final sale but are eligible for reasonable adjustments during the three-month adjustment period.

8. REPAIRS & AFTERCARE

Millie Wigs stands behind the craftsmanship of its products and may offer repairs or maintenance where appropriate.

Normal wear and tear is not considered a manufacturing defect.

Normal wear may include:

• Gradual shedding
• Dryness
• Tangling
• Lace wear
• Hairline wear
• Color fading or oxidation
• Texture changes
• Effects from regular washing and styling

Repairs requested after the three-month adjustment period may be subject to a service charge.

9. HAIR CARE & MAINTENANCE

The longevity and condition of a wig depend significantly on how it is worn, washed, styled, stored, and maintained.

Millie Wigs is not responsible for damage caused by:

• Excessive heat
• Improper products
• Chemical treatments
• Incorrect washing or drying
• Improper storage
• Swimming or chlorine exposure
• Excessive friction
• Sleeping in the wig
• Alterations performed by a third party
• Failure to follow proper care instructions

10. THIRD-PARTY ALTERATIONS

If a wig is cut, colored, repaired, altered, or otherwise worked on by someone outside of Millie Wigs, Millie Wigs cannot guarantee the condition or performance of the wig.

Damage resulting from third-party work may affect eligibility for complimentary adjustments or repairs.

11. COLOR & PHOTOGRAPHY

Colors may appear differently depending on lighting, photography, phone screens, monitors, filters, and surrounding colors.

Millie Wigs makes every effort to represent its products accurately but cannot guarantee that a color will appear identical on every screen or in every lighting environment.

12. NATURAL HUMAN HAIR

Human hair is a natural material.

Individual strands may vary in texture, thickness, porosity, wave pattern, and color.

Changes caused by humidity, washing, weather, heat styling, and regular use are natural characteristics of human hair and are not considered defects.

13. PRODUCTION & DELIVERY TIMELINES

Any production, customization, repair, shipping, or delivery date provided by Millie Wigs is an estimate unless specifically guaranteed in writing.

Delays may occur due to sourcing, suppliers, customs, shipping carriers, holidays, weather, or circumstances outside of Millie Wigs’ control.

A delay does not automatically entitle the client to cancel the order or receive a refund.

14. SHIPPING

Clients are responsible for providing an accurate shipping address.

Any customs fees, duties, taxes, or import charges are the client’s responsibility unless otherwise agreed.

Millie Wigs is not responsible for shipping delays caused by third-party carriers or customs.

15. DEFECTS OR ORDER ISSUES

If a client believes there is a genuine manufacturing defect or that the wrong product was received, the client should contact Millie Wigs promptly with photographs or videos showing the issue.

Millie Wigs may require the wig to be returned for inspection before determining the appropriate resolution.

Where Millie Wigs determines that a genuine defect exists, Millie Wigs may repair, adjust, replace, or otherwise remedy the issue as appropriate and subject to applicable law.

A defect claim does not automatically create a right to a refund.

16. CHARGEBACKS & PAYMENT DISPUTES

Clients agree to contact Millie Wigs directly regarding concerns with an order before initiating a payment dispute or chargeback.

Millie Wigs reserves the right to dispute improper or fraudulent chargebacks using documentation relating to the client’s order, payment, approvals, communications, customization, delivery, and acceptance of these terms.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Millie Wigs will not be responsible for indirect, incidental, special, or consequential losses arising from the purchase, use, maintenance, alteration, or styling of a wig.

Millie Wigs’ liability relating to a particular purchase will not exceed the amount paid for the relevant product or service, except where applicable law provides otherwise.

18. ACCEPTANCE OF TERMS

By paying a deposit, submitting payment, approving an order, accepting delivery, or proceeding with any Millie Wigs service, the client confirms that they have read, understood, and agreed to these Terms of Service & Sales Policy.

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